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Welcome to Vazaki, the go-to website for travelers to connect with roadside grocers. By using our website, you agree to be bound by the terms and conditions as published on the Vazaki website from time to time.
1. Introduction
2. Registration and account
3. Terms and conditions of sale
4. Returns and refunds
5. Payments
6. Commissions
7. Promotions
8. Rules about your content
9. Our rights to use your content
10. Use of website and mobile applications
11. Copyright and trademarks
12. Data privacy
13. Due diligence and audit rights
14. Vazaki’s role as a marketplace
15. Limitations and exclusions of liability
16. Indemnification
17. Breaches of these general terms and conditions
18. Entire agreement
19. Hierarchy
20. Variation
21. No waiver
22. Severability
23. Assignment
24. Third party rights
25. Law and jurisdiction
26. Our company details and notices
1. Introduction
1.1. ”Vazaki” is the trading name for the Vazaki company. Vazaki company operates an e-commerce platform consisting of a website and mobile application (“marketplace”), together with supporting IT, logistics and payment infrastructure, for the sale and purchase of consumer products and services (“products”, “services”) in its allocated territory as defined at Appendix 1
1.2. These general terms and conditions shall apply to buyers, sellers and distributors on the marketplace and shall govern your use of the marketplace and related services.
1.3. By using our marketplace, you accept these general terms and conditions in full. If you disagree with these general terms and conditions or any part of these general terms and conditions, you must not use our marketplace.
1.4. If you use our marketplace in the course of a business or other organizational project, then by so doing you:
1.4.1. Confirm that you have obtained the necessary authority to agree to these general terms and conditions;
1.4.2. Bind both yourself and the person, company or other legal entity that operates that business or organizational project, to these general terms and conditions; and
1.4.3. Agree that "you" in these general terms and conditions shall reference both the individual user and the relevant person, company or legal entity unless the context requires otherwise.
2.1. You may not register with our marketplace if you are under 18 years of age (by using our marketplace or agreeing to these general terms and conditions, you warrant and represent to us that you are at least 18 years of age).
2.2. If you register for an account with our marketplace, you will be asked to provide accurate, current, and complete information including but not limited to; an email address/username/phone number and password and you agree to:
2.2.1. maintaining the confidentiality of your account and password and for all activities under your account;
2.2.2. notify us in writing immediately (using our contact details provided at section 26) if you become aware of any disclosure of your password; and
2.2.3. be responsible for any activity on our marketplace arising out of any failure to keep your password confidential, and you acknowledge that you may be held liable for any losses arising out of such a failure.
2.3. Your account shall be used exclusively by you and you shall not transfer your account to any third party. If you authorize any third party to manage your account on your behalf this shall be at your own risk.
2.4. We may suspend or cancel your account, and/or edit your account details, at any time in our sole discretion and without notice or explanation, providing that if we cancel any products or services you have paid for but not received, and you have not breached these general terms and conditions, we will refund you in respect of the same. See section 4.2 below for further information about refunds.
2.5. You may cancel your account on our marketplace by contacting us as provided at section 26.
3.1. You acknowledge and agree that:
3.1.1. the marketplace provides an online location for sellers to sell, distributors to offer transport services and buyers to purchase products;
3.1.2. we shall accept binding sales, on behalf of sellers, but (unless Vazaki is indicated as the seller) Vazaki is not a party to the transaction between the seller and the buyer, the distributor and the seller or the distributor and the buyer; and
3.1.3. A contract for the sale and purchase of a product or products, service or services will come into force between the buyer and seller or buyer and distributor, and accordingly you commit to buying or selling the relevant product or products, service or services upon the buyer’s confirmation of purchase via the marketplace.
3.2. Subject to these general terms and conditions, the seller’s and distributor terms of business shall govern the contract for sale and purchase between the buyer and the seller or distributor. Notwithstanding this, the following provisions will be incorporated into the contract of sale and purchase between the buyer and the seller or distributor:
3.2.1. the price for a product will be as stated in the relevant product listing;
3.2.2. the price for the product or service must include all taxes and comply with applicable laws in force from time to time;
3.2.3. All quotations provided by Seller expire 7 days from the date of the quotations unless otherwise notes noted on the quotation.
3.2.4. The buyer agrees to pay before collection of goods the prices quoted by Seller, and is responsible for additional applicable shipping and packaging charges.
3.2.3. delivery charges, packaging charges, handling charges, administrative charges, insurance costs, other ancillary costs and charges, where applicable, will only be payable by the buyer if this is expressly and clearly stated in the product listing.
3.2.4. products must be of satisfactory quality, fit and safe for any purpose specified in, and conform in all material respects to, the product listing and any other description of the products supplied or made available by the seller to the buyer; and
3.2.5. in respect of physical products sold, the seller warrants that the seller has good title to, and is the sole legal and beneficial owner of, the products and/or has the right to supply the products pursuant to this agreement, and that the products are not subject to any third party rights or restrictions including in respect of third party intellectual property rights and/or any criminal, insolvency or tax investigation or proceedings; and in respect of digital products the seller warrants that the seller has the right to supply the digital products to the buyer.
3.2.6. The Seller warrants that, where a product sold has such terms, the Seller will provide detailed disclosure of the product terms and conditions, any applicable warranty, and other terms necessary to inform the buyer on the product and its usage in the specification section provided on each product page.
4.1 Returns of products by buyers and acceptance of returned products by sellers shall be managed by seller in accordance with the returns page on the marketplace, as may be amended from time to time. Acceptance of returns shall be in our discretion, subject to compliance with applicable laws of the territory.
4.2. Refunds in respect of returned products shall be managed in accordance with the refunds page on the marketplace, as may be amended from time to time. Our rules on refunds shall be exercised in our discretion, subject to applicable laws of the territory. The seller may offer refunds, in his or her discretion:
4.2.1. in respect of the product price;
4.2.2. in respect of local delivery fees; and
4.2.3. by way of mobile money transfer, bank transfers or such other methods as we may determine from time to time.
4.3. Returned products shall be accepted and refunds issued by the seller. Notwithstanding paragraphs 4.1 and 4.2 above, in respect of digital products or services and fresh food, the seller shall issue refunds in respect of failures in delivery only except when the distributor was the one tasked on delivery of the product. Refunds of payment for such products for any other reasons shall be subject to the seller’s and distributor’s terms and conditions of sale.
4.4. Changes to our returns page or refunds page shall be effective in respect of all purchases made from the date of publication of the change on our website.
5.1. You must make payments due under these general terms and conditions in accordance with the Payments Information and Guidelines on the marketplace.
6.1. Commissions may be earned from successful referrals. Vazaki reserves the right to cancel or withdraw Vazaki Commissions rewards for any reason in its discretion, including if we suspect fraud or foul play.
7.1. Promotions and competitions run by Vazaki and/or other promoters shall be managed in accordance with the Promotions Terms and Conditions where applicable.
8.1. In these general terms and conditions, "your content" means:
8.1.1. all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our marketplace for storage or publication, processing by, or onward transmission; and
8.1.2. all communications on the marketplace, including product reviews, feedback and comments.
8.2. Your content, and the use of your content by us in accordance with these general terms and conditions, must be accurate, complete and truthful.
8.3. Your content must be appropriate, civil and tasteful, and accord with generally accepted standards of etiquette and behaviour on the internet, and must not:
8.3.1. be offensive, pornographic, indecent, obscene, lewd, suggestive or sexually explicit;
8.3.2. depict violence in an explicit, graphic or gratuitous manner; or
8.3.3. be blasphemous, in breach of racial or religious hatred or discrimination legislation;
8.3.4. be deceptive, threatening, fraudulent, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory
8.3.5. cause annoyance, inconvenience or needless anxiety to any person; or
8.3.6. constitute spam
8.4. Your content must not be illegal or unlawful, infringe any person's legal rights, or be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law). Your content must not infringe or breach:
8.4.1. any copyright, moral right, database right, trademark right, design right, right in passing off or other intellectual property right;
8.4.2. any right of confidence, right of privacy or right under data protection legislation;
8.4.5. any contractual obligation owed to any person; or
8.4.6. any court order.
8.5. You must not use our marketplace to link to any website or web page consisting of or containing material that would, were it posted on our marketplace, breach the provisions of these general terms and conditions.
8.6. You must not submit to our marketplace any material that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
8.7. The review function on the marketplace may be used to facilitate buyer reviews on products and services. You shall not use the review function or any other form of communication to provide inaccurate, inauthentic or fake reviews.
8.8. You must not interfere with a transaction by:
8.8.1. contacting another user to buy or sell an item or service listed on the marketplace outside of the marketplace; or
8.8.2. communicating with a user involved in an active or completed transaction to warn them away from a particular buyer, seller, distributor or item; or
8.8.3. contacting another user with the intent to collect payments other than what is stated on the marketplace or bid.
8.9. You acknowledge that all users of the marketplace are solely responsible for interactions with other users and you shall exercise caution and good judgment in your communication with users.
8.10. We may periodically review your content and we reserve the right to remove any content in our discretion for any reason whatsoever.
8.11. If you learn of any unlawful material or activity on our marketplace, or any material or activity that breaches these general terms and conditions, you may inform us by contacting us as provided at section 26.
9.1. You grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content on our marketplace, and across our marketing channels and any existing or future media.
9.2. You grant to us the right to sub-license the rights licensed under section 9.1.
9.3. You grant to us the right to bring an action for infringement of the rights licensed under section 9.1.
9.4. You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.
9.5. Without prejudice to our other rights under these general terms and conditions, if you breach our rules on content in any way, or if we reasonably suspect that you have breached our rules on content, we may delete, unpublish or edit any or all of your content.
10.1. In this section 10 words “marketplace” and "website” shall be used interchangeably to refer to Vazaki’s websites and mobile applications.
10.2. You may:
10.2.1. view pages from our website in a web browser;
10.2.2. download pages from our website for caching in a web browser;
10.2.3. print pages from our website for your own personal and non-commercial use, providing that such printing is not systematic or excessive;
10.2.4. stream audio and video files from our website using the media player on our website; and
10.2.5. use our marketplace services by means of a web browser, or mobile application.
10.3. Except as expressly permitted by section 10.2 or the other provisions of these general terms and conditions, you must not download any material from our website or save any such material to your computer.
10.4. You may only use our website for your own personal and business purposes in respect of selling or purchasing products and services on the marketplace.
10.5. Except as expressly permitted by these general terms and conditions, you must not edit or otherwise modify any material on our website.
10.6. Unless you own or control the relevant rights in the material, you must not:
10.6.1. republish material from our website (including republication on another website);
10.6.2. sell, rent or sub-license material from our website;
10.6.3. show any material from our website in public;
10.6.4. exploit material from our website for a commercial purpose; or
10.6.5. redistribute material from our website.
10.7. Notwithstanding section 10.6, you may forward links to products on our website and redistribute our newsletter and promotional materials in print and electronic form to any person.
10.8. We reserve the right to suspend or restrict access to our website, to areas of our website and/ or to functionality upon our website. We may, for example, suspend access to the website during server maintenance or when we update the website. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the website.
10.9. You must not:
10.9.1. use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability, accessibility, integrity or security of the website;
10.9.2. use our website in any way that is unethical, unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
10.9.3. hack or otherwise tamper with our website;
10.9.4. probe, scan or test the vulnerability of our website without our permission;
10.9.5. circumvent any authentication or security systems or processes on or relating to our website;
10.9.6. use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
10.9.7. impose an unreasonably large load on our website resources (including bandwidth, storage capacity and processing capacity);
10.9.8. decrypt or decipher any communications sent by or to our website without our permission;
10.9.9. conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
10.9.10. access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;
10.9.11. use our website except by means of our public interfaces;
10.9.12. violate the directives set out in the robots.txt file for our website;
10.9.12. use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing); or
10.9.13. do anything that interferes with the normal use of our website.
11.1. Subject to the express provisions of these general terms and conditions:
11.1.1. we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and
11.1.2. all the copyright and other intellectual property rights in our website and the material on our website are reserved.
11.2. Vazaki’s logos and our other registered and unregistered trademarks are trademarks belonging to us; we give no permission for the use of these trademarks, and such use may constitute an infringement of our rights.
11.3. The third party registered and unregistered trademarks or service marks on our website are the property of their respective owners and we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any license to exercise such rights.
12.1. Users agree to the processing of their personal data in accordance with the terms of Vazaki’s Privacy Notice and Cookie Notice.
12.2. Vazaki shall process all personal data obtained through the marketplace and related services in accordance with the terms of our Privacy Notice and Cookie Notice and Privacy Policy.
12.3. Sellers and distributors shall be directly responsible to buyers for any misuse of their personal data and Vazaki shall bear no liability to buyers in respect of any misuse by sellers and or distributors of their personal data.
13.1. We operate an anti-fraud and anti-money laundering compliance program and reserve the right to perform due diligence checks on all users of the marketplace.
13.2. You agree to provide to us all such information, documentation and access to your business premises as we may require:
13.2.1. in order to verify your adherence to, and performance of, your obligations under these terms and conditions;
13.2.2. for the purpose of disclosures pursuant to a valid order by a court or other governmental body; or
13.2.3. as otherwise required by law or applicable regulation.
14.1. You acknowledge that:
14.1.1. Vazaki facilitates a marketplace for buyers, sellers and distributors;
14.1.2. the relevant seller of the product shall at all times remain exclusively liable for the products they sell on the marketplace; and
14.1.3. in the event that there is an issue arising from the purchase of a product or service on the marketplace, the buyer should seek recourse from the relevant seller or distributor of the product or service by following the process set out in Vazaki’s Dispute Resolution Policy.
14.2. We commit to ensure that sellers and distributors, as applicable, submit information relating to their products and services on the marketplace that is complete, accurate and up to date and pursuant thereto:
14.2.1. the relevant seller or distributor warrants and represents the completeness and accuracy of their information published on our marketplace relating to their products or services;
14.2.2. the relevant seller or distributor warrants and represents that the material on the marketplace is up to date; and
14.2.3. if a buyer has a complaint relating to the accuracy or completeness of the product information received from a seller or service received from a distributor, the buyer can seek recourse from the relevant seller or distributor by following the process set out in the Vazaki’s Dispute Resolution Policy.
14.3. We do not warrant or represent that the marketplace will operate without fault; or that the marketplace or any service on the marketplace will remain available during the occurrence of events beyond Vazaki’s control (force majeure events) which include but are not limited to; flood, drought, earthquake or other natural disasters; hacking, viruses, malware or other malicious software attacks on the marketplace; terrorist attacks, civil war, civil commotion or riots; war, threat of or preparation for war; epidemics or pandemics; or extra-constitutional events or circumstances which materially and adversely affect the political or macro-economic stability of the territory as a whole.
14.4. We reserve the right to discontinue or alter any or all of our marketplace services, and to stop publishing our marketplace, at any time in our sole discretion without notice or explanation; and you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any marketplace services, or if we stop publishing the marketplace. This is without prejudice to your rights in respect of any unfulfilled orders or other existing liabilities of Vazaki.
14.5. If we discontinue or alter any or all of our marketplace in circumstances not relating to force majeure, we will provide prior notice to the buyers and sellers of not less than fifteen (15) days with clear guidance on the way forward for the pending transactions or other existing liabilities of Vazaki.
14.6. We do not guarantee any commercial results concerning the use of the marketplace.
14.7. To the maximum extent permitted by applicable law and subject to section 15.1 below, we exclude all representations and warranties relating to the subject matter of these general terms and conditions, our marketplace and the use of our marketplace.
15.1. Nothing in these general terms and conditions will:
15.1.1. limit any liabilities in any way that is not permitted under applicable law; or
15.1.2. exclude any liabilities or statutory rights that may not be excluded under applicable law
15.2. The limitations and exclusions of liability set out in this section 15 and elsewhere in these general terms and conditions:
15.2.1. are subject to section 15.1; and
15.2.2. govern all liabilities arising under these general terms and conditions or relating to the subject matter of these general terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these general terms and conditions.
15.3. In respect of the services offered to you free of charge we will not be liable to you for any loss or damage of any nature whatsoever.
15.4. Our aggregate liability to you in respect of any contract to provide services to you under these general terms and conditions shall not exceed the total amount paid and payable to us under the contract. Each separate transaction on the marketplace shall constitute a separate contract for the purpose of this section 15.4.
15.5. Notwithstanding section 15.4 above, we will not be liable to you for any loss or damage of any nature, including in respect of:
15.5.1. any losses occasioned by any interruption or dysfunction to the website;
15.5.2. any losses arising out of any event or events beyond our reasonable control;
15.5.3. any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill;
15.5.4. any loss or corruption of any data, database or software; or
15.5.5. any special, indirect or consequential loss or damage.
15.6. We accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the marketplace or these general terms and conditions (this will not limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).
15.7. Our marketplace includes hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations. We have no control over third party websites and their contents, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.
16.1. You hereby indemnify us, and undertake to keep us indemnified, against:
16.1.1. any and all losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to any third party in settlement of a claim or dispute) incurred or suffered by us and arising directly or indirectly out of your use of our marketplace or any breach by you of any provision of these general terms and conditions or the Vazaki codes, policies or guidelines; and
16.1.2. any VAT liability or other tax liability that we may incur in relation to any sale, supply or purchase made through our marketplace, where that liability arises out of your failure to pay, withhold, declare or register to pay any VAT or other tax properly due in any jurisdiction
17.1 If we permit the registration of an account on our marketplace it will remain open indefinitely, subject to these general terms and conditions.
17.2. If you breach these general terms and conditions, or if we reasonably suspect that you have breached these general terms and conditions or any Vazaki codes, policies or guidelines in any way we may:
17.2.1. temporarily suspend your access to our marketplace;
17.2.2. permanently prohibit you from accessing our marketplace;
17.2.3. block computers using your IP address from accessing our marketplace;
17.2.4. contact any or all of your internet service providers and request that they block your access to our marketplace;
17.2.5. suspend or delete your account on our marketplace; and/or
17.2.6 commence legal action against you, whether for breach of contract or otherwise.
17.3. Where we suspend, prohibit or block your access to our marketplace or a part of our marketplace you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).
18.1. These general terms and conditions and the Vazaki codes, policies and guidelines (and in respect of sellers and distributors the seller and distributors terms and conditions) shall constitute the entire agreement between you and us in relation to your use of our marketplace and shall supersede all previous agreements between you and us in relation to your use of our marketplace.
19.1. Should these general terms and conditions, the seller and distributor terms and conditions, and the Vazaki codes, policies and guidelines be in conflict, these terms and conditions, the seller and distributor terms and conditions and the Vazaki codes, policies and guidelines shall prevail in the order here stated.
20.1. We may revise these general terms and conditions, the seller and distributor terms and conditions, and the Vazaki codes, policies and guidelines from time to time.
20.2. The revised general terms and conditions shall apply from the date of publication on the marketplace.
21.1. No waiver of any breach of any provision of these general terms and conditions shall be construed as a further or continuing waiver of any other breach of that provision or any breach of any other provision of these general terms and conditions.
22.1. If a provision of these general terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect
22.2. If any unlawful and/or unenforceable provision of these general terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
23.1. You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these general terms and conditions.
23.2. You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these general terms and conditions.
24.1. A contract under these general terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
24.2. The exercise of the parties' rights under a contract under these general terms and conditions is not subject to the consent of any third party.
25.1. These general terms and conditions shall be governed by and construed in accordance with the laws of the territory.
25.2. Any disputes relating to these general terms and conditions shall be subject to the exclusive jurisdiction of the courts of the territory.
26.1. You can contact us by sending an email at vazaki@Vazaki.com
26.2. You may contact our sellers or distributors for after-sales queries, including any disputes, by requesting their contact details, including the full legal name of the Seller or distributor and where applicable the shop name, from Vazaki in accordance with the Dispute Resolution Policy, pursuant to which Vazaki shall be obliged to ensure that the seller or distributor is identifiable and clearly linked to the transaction in question.
26.3. You consent to receive notices electronically from us. We may provide all communications and information related to your use of the marketplace in electronic format, either by posting to our website or application, or by email to the email address on your account. All such communications will be deemed to be notices in writing and received by and properly given to you.
1. About these Guidelines: purpose and scope
2. How to deliver products to a distributor or a buyer
3. Pickup code
4. Return to the seller or forfeiture of inventory
5. Obligations
6. Risk and liability
7. Food safety compliance
8. Force Majeure
9. The consequences of violation of these Guidelines
10. Further information
1.1. Purpose
The purpose of these Guidelines is to provide information to Vazaki sellers, buyers and distributors on collection and delivery of products sold to buyers on the Vazaki marketplace.
1.2. Scope
These Guidelines cover:
● how to deliver products to a distributor or a buyer
● when distributor may return products to the seller; and
● when the seller’s products may be forfeited.
2.1. Confirming orders
Once the order is confirmed:
● it will appear in Seller account as pending preparation
● the seller shall prepare the product and mark it ready.
2.2. If the buyer chose;
a. delivery by a distributor, the goods will first go through a bidding process and if successful the goods will be marked ready to pick in the sellers account.
b. if the buyer chose personal collection the goods will be marked ready to pick immediately the seller marks them ready.
2.3. Delivery collection;
The Seller shall only release goods to the Distributor or buyer upon successful completion of delivery collection process. The delivery collection process entails
2.3.1. personal collection; The Seller shall only release goods upon receiving of payment for the goods and successful approval of the pickup code received from the buyer, by the Vazaki website system.
2.3.2. distributor; The Seller shall only release goods upon receipt of payment for the goods successful approval of the pickup code received from the distributor by the Vazaki website system.
2.4. Successful completion of order pick will be a proof of handover.
2.5. The distributor/ buyer reserves the right to reject products (refuse receipt) if: it deems them to be non-compliant in respect of quantity, quality, specifications; or if products are counterfeit (in which case the seller will be managed in accordance with Vazaki’s Anti-Counterfeit Policy). Such non-compliance may result in a penalty for the seller in accordance with the terms of the Seller Penalty Policy.
Distribution and delivery of products to buyers
2.6. Distributors take responsibility for the delivery of orders to buyers unless under personal collection and shall return all failed deliveries to the seller within a period of 24 hours.
2.7. The seller shall receive payment for the item before picking by the buyer or distributor for delivery to the buyer.
3.1 All pick up Codes and order information must be kept confidential and not disclosed to unauthorized personnel. Breach of confidentiality may result in suspension of delivery privileges and/or legal action.
3.2 pickup Code Authorization
3.2.1. A valid Release Code is mandatory for the handover of Goods.
3.2.2. Each Release Code is unique to a specific delivery order and must be verified from the sellers account/ distributors account.
3.2.3. Reused codes are not valid and shall not authorize release.
4.1. Return to seller
Distributor may return items to the seller at any time and for any reason, including:
● damage, defect or expiry i.e. products not in sellable condition;
● failed delivery to the buyer; or
● buyer returns.
Buyer may return the items to the seller on personal collection and for any reason including damage, defect or expiry i.e. products not in sellable condition.
Distributors shall return failed deliveries to the seller and incase the sellers store is closed the seller will inform the distributor where to leave the items.
If the seller does not receive the returned items the distributor shall store the items on behalf of the seller and at distributors discretion, either:
● cease to accept new deliveries from the seller; and/or
● charge the seller with respect to the costs of storage of the items.
4.2. Return of damaged items
The seller shall have the opportunity to inspect all returned items at the point of collection, in the presence of distributor. In the event of any damage to the items, the seller may submit a claim to Vazaki.
In order to submit a claim in respect of alleged damage to items, the seller shall be required to:
● photograph items at the point of collection;
● collect such items; and
● submit a claim via Seller account within 24 hours of collection.
Failure to collect the items or otherwise strictly adhere to the claims process set out above shall render the claim invalid.
Vazaki’s compensation to the seller in respect of damaged items shall be determined, at Vazaki’s discretion, by the level of damage (e.g. damage to the packaging only will result in a partial refund only) and shall be no more than the cost price of the items.
4.3. Forfeiture of inventory
Forfeiture of inventory refers to the transfer of title in respect of the products from the seller to Vazaki or to a third party nominated by Vazaki e.g. a charity, at no cost, free and clear of any liens, claims, security interests or other encumbrances.
Specific items shall be forfeited in the event that the seller requests forfeiture, or will take place automatically in the following circumstances:
● the seller fails to collect returned items from the distributor within the pre-determined forfeiture window;
● the item creates a safety, health or liability risk; or
● the seller has engaged in fraudulent or illegal activity.
Vazaki may dispose of forfeited items in any manner that it determines appropriate e.g. by sale, donation, recycling or destruction.
The forfeiture windows is 3 days from day of return.
Any proceeds of forfeiture shall be deemed to cover Vazaki’s costs.
5.1. Seller Obligations
5.1.1. Prepare Goods in accordance with food safety standards, packaging guidelines, and temperature control requirements (as applicable).
5.1.2. Ensure Goods are available at the agreed pickup location by the scheduled time.
5.1.3. Verify the pickup Code prior to handover.
5.1.4. Retain proof of delivery such as a signed delivery note, timestamped digital confirmation, or photo evidence of the transfer.
5.1.5. Refuse release of Goods if the Release Code is missing, incorrect, expired, or otherwise suspicious.
5.2. Distributor Obligations
5.2.1. Inspection and confirmation of the Goods upon receipt.
5.2.2. Present the valid pick up Code and identification credentials at the time of pickup.
5.2.3. Handle Goods in accordance with industry-standard food safety, hygiene, and cold-chain requirements.
5.2.4. To acknowledge delivery of the goods by confirming receipt online on the distributor account. The buyer acknowledges that delivery has occurred and waives any further objections related to delivery.
5.3 Buyer Obligations
5.3.1. To pay for the goods before the distributor picks them up, unless otherwise specified in the contract.
5.3.2. Present the valid pick up Code and identification credentials at the time of picking up the goods from the distributor.
5.3.3. Inspect goods promptly upon receipt to ensure they conform to the agreed specifications, quantity, and quality and notify the distributor/ seller immediately if there are any discrepancies.
5.3.4. To acknowledge delivery of the goods by confirming receipt online on the buyers account. The buyer acknowledges that delivery has occurred and waives any further objections related to delivery.
6.1. Responsibility and risk for the Goods transfers to the Distributor upon verified handover by the seller.
6.2. The Seller is not liable for spoilage, contamination, or loss of Goods after they have been released in accordance with these Terms.
6.3. The Distributor shall be liable for any damage or degradation of Goods resulting from improper handling, transport, or storage post-handover.
6.4. Responsibility and risk for the Goods transfers to the buyer upon verified handover by the distributor.
Both parties must comply with all applicable local, regional, and national food safety regulations, including but not limited to:
Temperature-controlled transport (if applicable)
Proper handling of perishable items
Hygiene and contamination prevention protocols
Neither party shall be liable for failure to perform due to circumstances beyond reasonable control, including but not limited to natural disasters, transportation strikes, or system outages affecting code generation.
Failure to comply with these Guidelines may result in Vazaki taking one or more of the following actions:
● suspension of the seller;
● returning the products to the seller; and/or
● applying a financial penalty as provided for by the Seller Penalty Policy.
If you are a seller and you have any questions about this Policy, please contact our Support Team through support@vazaki.com
1. About this Dispute Resolution Policy
2. How can I report an issue or complaint?
3. What happens after I report an issue or complaint?
4. What happens if my issue or complaint is not resolved to my satisfaction?
5. Can I contact sellers directly?
6. What if a seller refuses to cooperate in the dispute resolution process?
7. Other helpful sources of information
1.1. Purpose
Vazaki strives to offer a seamless and user-friendly experience across our marketplace. However, disputes between customers, sellers and distributors and/or Vazaki will occasionally occur. This policy provides guidance to customers on how to report issues or complaints and resolve disputes.
To report an issue or a complaint you may contact Vazaki customer service by telephoning ;
For fast and efficient resolution of specific types of issues, listed below, you can also use the email addresses and online contact forms, listed below, to reach the right team directly.
Report security breaches and suspected frauds Email to: compliancealert@Vazaki.com
Legal disputes Email to: vazaki@Vazaki.com
Report incorrect product information Click here
Report infringing products Click here
After you report and issue or a complaint, Vazaki shall take the following steps:
• Record the following information for purposes of keeping you updated and tracking the issue
◦ your name and contact details; and
◦ the nature of the issue
• Issue a reference number for the complaint for tracking purposes.
• Send you regular email updates on the steps taken to resolve the issue, in the event that it is not resolved upon first contact.
• Notify you via email once the matter has been resolved and seek your confirmation of your level of satisfaction with resolution.
Vazaki operates the escalation process set out below, to ensure the timely and satisfactory resolution of all issues.
Where possible, we will attempt to resolve issues at the first point of contact with the customer service team. If our customer service team is unable to resolve your issue within 24 hours of your first contact, a member of the issue resolution team will undertake an investigation.
The issue resolution team may request additional information from you and they will investigate the issue, considering all relevant circumstances and information available. You will be informed of their findings within 48 hours of your first contact.
In the event that the issue is not resolved within 48 hours of your first contact, it will be automatically escalated to the customer experience team as the final level of escalation. We endeavour to resolve all issues within 5 days of your first contact.
Vazaki will make every effort to contact sellers & distributors to resolve customer complaints on behalf of our customers. However, if these efforts are unsuccessful, customers may also request direct contact details for sellers or distributors, by contacting customer service.
Any seller that fails to cooperate in good faith to resolve a customer's complaint may have its seller account restricted or terminated.
Please refer to the following other helpful sources of information on Vazaki:
• How to shop on Vazaki
• Help with an order
• Information about delivery timelines
1. About these Guidelines: purpose and scope
2. Eligibility
3. Deposits
4. Bidding orders
5. Additional Charges
6. Risk and liability
7. Termination of Bidding Rights
8. Dispute Resolution
9. Platform’s Rights
10. Liability and Insurance
11. Confidentiality
12. Further information
1.1. Purpose
The purpose of these Guidelines is to provide information to Vazaki’s buyers, sellers and distributors about bidding on the marketplace.
To participate in bidding for customer goods, the Distributor must:
2.1. Be a registered and active account holder on the Platform.
2.2. Maintain a deposit balance on their account
2.3. Be in good standing with no history of violations of the Platform's rules or payment issues.
3.1. The deposit in the Distributor’s account will serve as a security or collateral to back the bid. If the Distributor’s balance is insufficient, they will not be eligible to place a bid.
3.2. A minimum deposit amount, three quarters (¾) of the total price of the goods distributor is bidding for is required to place bids on customer/buyer goods.
3.3. Deposits can be made via mobile money transfer through a link provided on distributors account.
3.4. A distributor is eligible to withdraw/redeem a deposit from their Vazaki account under the following conditions:
3.4.1 The buyer has accepted delivery of goods or services.
3.4.2 The buyer has not initiated a dispute within the stipulated timeframe.
3.4.3 The transaction has been completed successfully without any pending issues.
3.4.4 Distributor adheres to the bidding terms and fulfills their contractual obligations.
3.5. Each withdrawal is subject to a processing fee.
3.6 The seller agrees to indemnify and hold harmless Vazaki service provider from any claims, losses, or damages arising from the withdrawal process, including but not limited to issues related to account verification, processing delays, or disputes.
4.1. Once the order is made biddable:
● it will appear in Distributor account as pending bidding
● the distributor may only apply for the bid if its total value is not more than three quarters (¾) of the distributors account deposit.
● the distributor applies for the bid stating the cost of delivery (shipping fee) and the time line of delivery
● the buyer shall approve or decline the distributor bid
● once approved, the distributor shall proceed to the seller location on the date of collection as specified/ agreed for the collection of the items
5. Additional Charges
The Distributor shall not impose any surcharges, fuel levies, tolls, waiting time charges, or other additional fees beyond the stated transport fee.
5.1. Forfeiture Conditions: The Distributor may forfeit part or full amount of deposit in the following circumstances:
5.1.1. Failure to complete the transaction within the allotted timeframe.
5.1.2. Violation of bidding rules or fraudulent activity.
5.1.3. Failure to deliver goods after winning a bid.
5.1.4. Failure to deliver bids to the buyer
5.1.5. Mishandling of goods
5.2. Forfeiture Process: The Platform will notify the Distributor of deposit forfeiture and any consequences resulting from non-compliance.
6.1. Risk of Loss: The Distributor acknowledges that bidding on goods carries the risk of loss, including changes in market value or unfulfilled transactions due to external factors.
6.2. Liability: The Platform is not liable for any losses incurred by the Distributor due to changes in the bid outcome, technical issues, or external factors outside the Platform’s control.
7.1. The Platform reserves the right to suspend or terminate a Distributor’s ability to participate in bidding at any time if there is a breach of these terms, including but not limited to non-payment, fraudulent activity, or failure to comply with Platform policies.
8.1. In case of a dispute arising from the bidding process, the Distributor agrees to attempt to resolve the issue through direct communication with the Platform’s support team. If an amicable resolution cannot be reached, the dispute will be settled according to the guidelines and policies of vazaki.
9.1. The Platform reserves the right to change or modify these guidelines at any time without prior notice. Any changes will be reflected on this page and will apply to future bids.
• The Platform also reserves the right to cancel any bids or transactions if fraud, misrepresentation, or system errors are detected.
The Distributor shall be liable for any loss, damage, or delay caused due to negligence or willful misconduct. Distributor must maintain cargo insurance, vehicle insurance, and general liability insurance, with coverage amounts satisfactory to the Company. Proof of insurance must be provided upon request
All information provided during the bidding process, including specifications, pricing, and company data, is confidential and may not be disclosed to third parties without written consent from the Company.
For any questions or further information, please contact us through our website or support@vazaki.com
1. Building a strong partnership
2. Business ethics and integrity
3. Bribery and corruption
4. Conflicts of interest
5. Money laundering and trade controls
6. Human rights and labor standards
7. Child labor
8. Forced labor
9. Harassment and discrimination
10. Employee rights
11. Health safety and environment
12. Health and safety
13. The environment
14. Data privacy and information security
15. Personal data
16. Information security
Our mission is to improve the quality of everyday life by leveraging technology to deliver innovative, convenient and affordable online services to consumers, and helping businesses grow as they use Vazaki’s platform to better reach and serve consumers.
Opportunity comes with responsibility and, at Vazaki, we are fully aware of the responsibility we bear towards our customers, employees, communities and shareholders, to achieve our mission in an ethical and sustainable manner.
We rely on all partners we work with, including our suppliers, contractors and consultants (together our “Partners”) to achieve our mission. When we choose to work with you, we expect you to share our commitment to the highest standards of ethical conduct, good citizenship and sustainable behavior. By working together on issues ranging from business ethics and integrity; to human rights and labour standards; and health, safety and the environment, we believe that we can have a positive impact on people and communities, as we work towards our mission.
Please read this Partner Code of Conduct as a guide to the shared principles that will help us to build a strong partnership.
We abide by and uphold the letter and the spirit of the law in all that we do, and we believe in succeeding through honest competition. We seek to demonstrate the highest standards of integrity and ethical business conduct.
We expect that our Partners will abide by all applicable laws and regulations, and take all reasonable measures to play a part in combating illegal activity, including bribery and corruption, money laundering, tax evasion and other forms of fraud.
The OECD Convention on Combating Bribery of Foreign Public Officials in International Business Transactions prohibits the use of bribery or corruption in order to obtain or retain business or other improper advantage in the conduct of international business, and antibribery and corruption laws prevail across the countries in which we operate.
Vazaki takes a zero-tolerance approach to any level of bribery or corruption. Any bribes paid to government officials or private individuals by our Partners put us at significant legal and reputational risk.
We expect our Partners to:
● comply with all applicable antibribery and corruption laws;
● never seek to obtain advantage through offering, paying or funding anything of value; and
● immediately report to Vazaki any concerns with regard to bribery or corruption by any Vazaki employee or relating to Vazaki’s business.
A conflict of interest can arise when a personal, family, financial or other interest impairs a Partner’s ability to make the right decisions on behalf of Vazaki, or gives them an unfair competitive advantage. The most common cases of conflict of interest occur in the course of procurement decisions, consulting activities, and the use of company resources.
Vazaki actively monitors and investigates all conflict of interests and potential conflicts of interest, including requiring declarations of compliance from employees and Partners.
We expect our Partners to:
● at all times act in good faith towards Vazaki;
● inform us if they are related to an employee of Vazaki;
● be vigilant, and recognise and disclose conflict of interest situations or potential conflict of interest situations; and
● work with Vazaki to ensure that appropriate action is taken in respect of any potential conflicts of interest. In many cases, simply disclosing the conflict will adequately address the risk.
All companies, and in particular companies operating across borders, need to plan and protect against the risks of money laundering and exposure to trade sanctions that arise from the flow of funds. Criminals may seek to hide the proceeds of their illegal activity by “laundering” their dirty money through legitimate businesses.
Vazaki maintains appropriate policies and procedures to protect against the risks of money laundering and trade sanctions, and will not facilitate or turn a blind eye to illegitimate business or transactions.
We expect our Partners to:
● have appropriate policies and procedures in place to detect and prevent money laundering;
● comply with trade sanctions and restrictions applied against certain states by the international community, including the United Nations, the European Union and the United states; and
● immediately report to Vazaki any concerns with regard to money laundering and trade sanctions in connection with Vazaki’s business.
Tax evasion
Tax evasion is the illegal practice of not paying taxes, either by failing to report income, falsely reporting expenses, or failing to pay taxes due. Tax evasion and facilitating tax evasion are criminal offences. Vazaki recognizes its legal and ethical obligations to pay taxes.
We expect our Partners to:
● maintain financial records and reports of transactions as required by applicable laws;
● have in place all other procedures necessary to ensure tax (including customs) compliance; and
● immediately report to Vazaki any concerns regarding tax compliance in connection with Vazaki’s business.
Our mission is to improve the quality of everyday life in Africa, and as part of this we are committed to respecting, promoting and protecting the rights of all people whose lives we touch.
We expect our Partners to follow the guiding principles and commitments of the United Nations and the International Labour Organisation (“ILO”) on safeguarding of human rights and labour standards.
All children have a right to access education and we strictly prohibit the employment of young people below the legal working age, subject to exemptions permitted by the ILO or applicable national law. Vazaki is committed to the safeguarding of children.
We expect our Partners:
● not to employ any person under the age of 16 and to adhere to all applicable laws and regulations governing the minimum working age; and
● to recsognise the interests of young people under the age of 18, including by permitting them to access education and prohibiting employment at night or in hazardous conditions.
Forced labour is any work or service which people are forced to do against their will, under threat of punishment. In addition to being a criminal offence, the exaction of forced labour is a serious violation of fundamental human rights and labour rights. Vazaki does not accept the use of forced labour in the delivery of our goods or services.
We expect that our Partners will NOT:
● use of any form of forced, bonded or involuntary labour, including compulsory overtime;
● engage in the practice of requiring workers to lodge ‘’deposits’’ or identity papers with their employers; or
● impose illegal fines for termination of employment contracts.
Harassment and discrimination may be based upon a person’s gender, race, religion, national origin, sexual orientation, disability, or other protected characteristic. Vazaki is committed to UN Guiding Principles on Business and Human Rights:
https://www.ohchr.org/documents/publications/GuidingprinciplesBusinesshr_eN.pdf The ILO has identified eight fundamental” conventions covering the fundamental principles and rights at work:
https://www.ilo.org/global/standards/introduction-to-international-labour-standards/conventions-and-recommendations/lang--en/index.htm work environment free from harassment and discrimination, which enables people to achieve their full potential and helps our business to thrive.
We expect our Partners to:
● strictly prohibit workplace harassment, including any bullying, or threatening behavior, be it physical, verbal or psychological; and
● treat employees fairly and not discriminate against employees in any aspect of employment.
Employment laws enshrine fundamental human rights, and are essential for the wellbeing and protection of employees, and the productivity of the workforce. Vazaki respects and upholds the legal rights of all of its employees.
We expect our Partners to ensure that their employees:
● are properly paid in accordance with all applicable laws;
● are free to join or form trade unions, and are unrestricted in their right to freedom of association and collective bargaining in accordance with applicable laws and regulations; and
● are not expected to work excessive hours, in accordance with national laws, collective agreements and international labour standards. In any event, working hours, excluding overtime, shall be defined in the work contract, and overtime shall be voluntary and shall not exceed applicable legal limits.
Our responsibility to look after our environment extends beyond our immediate working environment to our planet, and we are committed to ensuring a safe and healthy environment not only for our employees today, but for future generations.
We expect our Partners to be committed to maintaining a safe working environment for their employees, and also to promote long term environmental sustainability.
Every worker has the right work in a safe environment, and return from work each day, unharmed. Vazaki is committed to providing safe and secure offices and workplaces for all its employees and contractors.
We expect our Partners to:
● meet all applicable health and safety laws and regulations;
● provide all their employees with a safe working environment, actively managing any industry specific hazards that may prevail, in line with industry best practice; and
● provide employees with adequate first aid, fire safety equipment and exit facilities, and other emergency tools and procedures.
In a world of scarce natural resources, climate change and fragile habitats and biodiversity, businesses have a heavy responsibility to reduce their environmental impact. Vazaki recognizes this responsibility and we rely on our Partners to help us to deliver sustainable growth.
We expect our Partners to:
● manage their environmental impact responsibly and in line with applicable laws and regulations;
● strive to use and encourage the development of environmentally friendly technologies, products, and services; and
● continuously act to reduce environmental impact, by identifying, assessing and managing environmental risks and impacts throughout their business operations.
Vazaki’s information is a valuable and sensitive asset, that must be managed appropriately. Where we have been entrusted with personal data belonging to individuals in particular, we have a heightened responsibility to handle this information respectfully, and in accordance with all applicable laws.
We expect our Partners to put in place appropriate measures to protect and manage our information in accordance with all applicable laws.
Data protection legislation across our markets provides for the personal data of individuals to be adequately protected.
Vazaki handles personal data of consumers, suppliers and employees across the globe, who interact with our platforms and our business, in accordance all applicable laws and the Vazaki Data Privacy Policy.
We expect our Partners:
● to ensure that they obtain consent from individuals to use their personal data for specific purposes, or that there is another legitimate legal basis to handle personal information;
● We expect our Partners to handle sensitive personal data (including information relating to an individual’s health, race, ethnic origin, political opinions, etc.) with particular care, and to avoid handling sensitive personal data unless strictly necessary and only in compliance with applicable law; and
● to understand and abide by all their obligations in respect all applicable of data protection laws.
If confidential business information (including personal data) is shared outside Vazaki, it could hurt us competitively, affect our financial results and damage our reputation.
Vazaki maintains the appropriate digital and physical security measures required to keep our confidential information safe and secure.
We expect our Partners to:
● only disclose our confidential information if they have written authority from us to do so
● have in place the policies and procedures necessary to keep our confidential information secure; and
● report any privacy or security breaches or vulnerabilities.
How are we doing?
Vazaki supports its Partners to observe this Partner Code of Conduct, the other Vazaki codes policies and guidelines, and all applicable laws.
We may audit (or engage a third-party to audit) compliance with this Partner Code of Conduct, and we expect all Partners to support our audits by providing us with such information, documentation and access to sites as we may require.
We also want to hear from you if you see or hear of any breaches or potential breaches of this Partner Code, in order that we may respond quickly and appropriately. Please report any concerns to regular Vazaki business contact through the website, or if you prefer you may contact ComplianceAlert@Vazaki.com
Vazaki takes all reports of breaches or potential breaches very seriously, and will not tolerate reprisals against any Partners who report their concerns in good faith.
For any questions or further information contact us through the website or email to support@vazaki.com
1. Payment methods accepted by Vazaki
● Payment on delivery
● Debit & Credit Cards
● Bank Transfer
● Mobile Money
● Vazaki Pay, where available
2. Adding or changing payment methods
3. Vouchers
● Promotional Voucher Codes
4. Other Promotions and Discounts
5. Further information
These guidelines describe the various payment and refund methods available on the Vazaki marketplaces.
Vazaki accepts the following methods of payment some of these methods may be available in select markets only
Payment on delivery
Debit & Credit card
Bank transfer
Mobile money transfer
1. Payment on collection
You may make payments for your purchases from the Vazaki marketplaces once the goods are confirmed by the delivery agent or once the buyer confirms the goods by providing the exact amount of the purchase price to the seller in cash or by paying the exact amount via mobile money to the seller payment details that will be provided to you by the delivery agent, Vazaki website or the seller.
2. Debit & Credit Cards
You may make payments for your purchases from the Vazaki marketplace by using your debit or credit card.
You will be required to input your card details at the checkout process as a payment method.
Please refer to the Vazaki marketplace terms and conditions and the Vazaki privacy notice to learn how Vazaki processes your information.
3. Bank Transfer
You may make payments for your purchases from the Vazaki marketplace by bank transfer. You will be required to input your bank information at the checkout process.
4. Mobile Money
You may make payments for your purchases from the Vazaki marketplace via mobile money transfer. You will be required to input your mobile money account details at the checkout process.
Please refer to the Vazaki marketplace terms and conditions and the Vazaki Privacy Policy to learn how Vazaki processes your information and the terms of use for the marketplace.
You can add a new payment method or change your existing payment method at any time by logging in to your Vazaki account and changing your Vazaki profile payment details.
3.1. Promotional Voucher Codes
What are promotional voucher codes?
Promotional voucher codes are codes issued by Vazaki that offer a specific discount or credit on a Vazaki marketplace. Vouchers may be subject to additional terms and conditions.
How can one obtain a promotional voucher code?
Vazaki may award you with a promotional voucher code for participating in a campaign run or it may be offered to you as an incentive or compensation.
Where can I find/access the promotional voucher code?
The promotional codes are provided periodically by Vazaki.
How can I use the promotional voucher code?
You may use the promotional voucher code to only make purchases on Vazaki marketplace.
The promotional voucher code may only be used and redeemed once. Any promotional code for duplicate benefits will be voided.
Only promotional voucher codes communicated by Vazaki are valid.
A Vazaki promotional voucher code is applied to your final cart purchases, available at check-out and is deducted from the total amount of your purchase(s).
Can the promotional voucher be transferred, withdrawn or converted to cash?
You cannot transfer or withdraw your promotional voucher code or convert it into cash.
What is the expiry period of the promotional voucher codes?
The expiration date of any promotional voucher code will be communicated to you with the code.
Vazaki may offer various other promotions and discounts that may be applied towards a purchase on a Vazaki marketplace and which may be subject to specific terms and conditions.
If you have any questions about these guidelines, please contact us using the contact form on our website or through the email support@vazaki.com
Hurry! Special discounts...
